PASSE - The Arkansas Managed Care System
PASSE: Provider-led Arkansas Shared Savings Entity
What is managed care?
- An integrated care system or setting in which individuals receive health care from more than one care provider. It is an arrangement of covered providers that includes integrated care delivery and payment options.
What is a PASSE?
- PASSE is a Medicaid program designed to connect Arkansans with behavioral health needs and developmental disabilities to services from their doctors and services in the community.
- Under Arkansas' model of managed care, provider-led and owned organizations are responsible for integrating physical health care services, behavioral health services, and specialized home and community based services (HCBS).
What are the responsibilities of a PASSE?
The PASSE is a risk bearing entity that is responsible for the administration of payment to providers. The PASSE is responsible for building a network of providers to ensure access to care. A PASSE must ensure compliance with state and federal laws and regulations governing risk-based organizations and Medicaid managed care.
What are the steps in becoming a PASSE member?
- Independent Assessment
- Assignment to a PASSE
- Receive a welcome packet & PASSE ID Card
- Care Coordination
Arkansas Department of Human Services - DDS & PASSE Services
Division of Developmental Disabilities Services
The Division of Developmental Disabilities Services (DDS) provides services for children and adults with developmental disabilities and delays. The Division provides an array of services through Medicaid funded programs and federally funded grants.
DDS provides the following services:
- Developmental screenings, therapy, and care plans for infants & toddlers
- Day treatment programs for children & adults
- Community-based services and supportive life skills
- Applied behavior analysis (ABA) for children with Autism and specialized Autism services
- 24-Hour Care in Human Development Centers and Private Intermediate Care Facilities
- Occupational therapy, speech therapy, and physical therapy
- Help coordinating care needs and case management services
The Intake and Referral unit is the best place to start if you are seeking services. You can contact DDS Intake and Referral by calling 501-683-5687.
Find out more about PASSE Services by calling 1-833-402-0672 or visit ar.gov/passe
Some of the most common services provided by the PASSEs are:
- Care coordination
- Person-centered service planning (PCSP)
What is Care Coordination?
Care coordination helps individuals develop person-centered service plans and connects them to services. The PASSE is responsible for coordinating your care to ensure that you are receiving the services that you need from providers who are working with you.
What is a Person-centered service plan?
PCSP is an ongoing process to help individuals who receive developmental disabilities (DD) and behavioral health (BH) services plan for their futures. In person centered planning, groups of people focus on your needs and your vision of what you would like to do over the course of the plan year to help maintain or improve your health.
Arkansas Total Care
P.O. Box 25010
Little Rock, AR 72221
CareSource (Going live 1/1/2022)
425 W. Capitol Avenue, Suite 3000
Little Rock, AR 72201
1-833-230-2005 (TDD/TTY: 711)
Empower Healthcare Solutions
1401 West Capitol Avenue, Suite 330
Little Rock, AR 72201
Summit Community Care
425 W. Capitol Ave. Suite 233
Little Rock, AR 72203
If you would like to change your PASSE assignment or you are not sure what PASSE you have been assigned
to, please contact 1-833-402-0672.
If you have received a notice from Optum that you need to schedule an independent assessment, please
Do you have issues with or concerns about the services you are recieving from your PASSE? Contact the PASSE Ombudsman Office.
What Is an Ombudsman?
An ombudsman, or public advocate, is an official who is charged with representing the interests of the public by investigating and addressing complaints of mal-administration or a violation of rights. The name “ombudsman” (om budz man) comes from a Swedish word and literally means “representative.” At the most fundamental level, an ombudsman is one who assists individuals and groups in the resolution of conflicts or concerns. Ombudsmen work in all types of organizations, including government agencies.
When can a person reach out to the Ombudsman Office?
- If you are having issues with PASSE Care Coordination Services
- If you are having trouble contacting your PASSE
- If you have questions about your Independent Assessment determination results
- If you have questions about appeals
- If you are dissatisfied with the services received from the PASSE
- If you are a provider and have questions about enrollment in the PASSE
- If you have a concern or issue and don’t know who else to call
What is the Ombudsman’s role?
- It is the responsibility of the PASSE Ombudsman Office to ensure that compassion, respect, trust, and integrity are demonstrated in resolving issues or complaints from beneficiaries who are PASSE members.
- If you have an issue or complaint about the PASSE program or services, and the issue or complaint cannot be resolved to your satisfaction with the program or office where you get the services, please contact the PASSE Ombudsman office.
How do I contact an Ombudsman?
Call: 1-844-843-7351 or
if you are an individual who has a hearing or speech impairment, call 1-888-987-1200 and choose Option 2.
Online: Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437
After contacting the PASSE Ombudsman Office, do you still have unresolved problems with your PASSE service?
- You do have further options. Each PASSE may have its own grievance and/or appeals process or system. Contact your PASSE organization to learn more. You can also contact an advocacy organization with experience in the PASSE grievance and/or appeals process to learn more.
Disability Rights Arkansas
Contact an Intake Advocate toll free at 800-482-1174
Arkansas Autism Resource Center
Call 501-454-8542 or 1-800-342-2923
- It may be helpful to contact your state representative or senator and discuss your concerns with the PASSE/Arkansas organized care system.
Find your state representative: https://www.arkansashouse.org/
Find your state senator: https://senate.arkansas.gov/senators/senator-search/
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